We love it when we can provide our customers with secure public Internet solutions
Maintaining a clear connection to the online world is paramount to your business' productivity. Imperial HotSpots’ advanced cloud connected infrastructure allows us to track, maintain and support your public internet solution 24 hours a day.
Our services include:
24/7 Support
Network Monitoring
On-Site Response
Imperial HotSpots manages a carrier-class operational support system for remotely managing wireless networks. Our cloud-based, back-office management solution helps our technicians be at your beck and call 24/7. Using advanced technology that allows us to automatically detect network issues and issue the correct technician for the job ensures maximum up time. It is our duty to make sure that a network outage does not happen. If it does happen, we have a great team at your disposal. Our help desk team composed of trained engineers can troubleshoot the problem with your employees to see if a quicker resolution can be reached prior to the arrival of our site technician.
This same cloud-based system is accessible by our clients and allows them to view their network in real-time, submit support tickets, and changer their access codes. We are constantly adding new features that will allow you to do even more.
To submit a support request please login to the Imperial HotSpots Control Panel, also know as Central Command or call (905) 353-1556.